How to Apply for R350 COVID-19 SRD Grant via WhatsApp

Now that the Special COVID-19 SRD Grant is open, SASSA has provided 3 ways to apply. One of which is by using your WhatsApp Application. Let’s see how you can achieve this below.


STEP 1: Install the WhatsApp Application

  • For Android Phones: Open Google Play Store and install WhatsApp
  • For Apple Phones:  Open AppStore and install WhatsApp.

STEP 2: Application Via WhatsApp

  • Send a message to 082 046 8553 in order to initiate the process.
  • You must provide personal details as prompted by the chat.
  • Then, you will receive a Reference number, an OTP number and website link to click on.
  •  Click on the link; insert the OTP number and click verify.
  • Provide your surname and ID number.
  • Confirm details as per details provided on the chat.
  • Continue to step 3.

Step 3: Agree to Terms and Conditions

  • Read Declaration and Consent Document.
  • Agree to the content of the Declaration and Consent Document.
  • Read and understand the “You and Your Special COVID-19 SRD Grant document”
  • Agree to understanding the contents of the You and Your Special COVID-19 SRD Grant document.

Step 4: Provide Personal Details

  • Provide ID Number, Name, Surname as it is printed on the ID Document/ Card.
  • Provide other personal Details e.g., address, gender, etc.

Step 5: Submit Banking Details/ Choose Payment Option

New Applicant

  • Clients with Personal Bank Account
    • Choose Bank Name
    • Provide Account number
    • Provide Branch Name
    • Provide Account Type
    • Agree to Terms and Conditions
    • Submit Banking Details
  • Clients without Personal Bank accounts
    • Choose Payment option- Cash Send
    • Agree to Terms and Conditions
    • Submit Banking Details
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Existing Client

  • Confirm Existing Personal Banking Details
    • Agree to Terms and Conditions
    • Click Submit
  • Clients with Cash send Option who wish to add bank details
    • Choose Bank Name
    • Provide Account number
    • Provide Branch Name
    • Provide Account Type
    • Agree to Terms and Conditions
    • Submit Banking Details

Step 6: Receive a SMS on your Mobile Number

Message Sample:

“Application ID: 123456, 88…081. SASSA confirms successful update of banking details for BANK NAME. Your SRD R350 Grant application is now active.”

NB: It is important to provide SASSA with a working mobile number where they will be able to contact you via SMS should you be declined with regard to your banking details.


Step 7: SASSA Verification and Validation Process

  • ID Number, name and surname you provided will be verified with the Department of Home Affairs data
  • ID Number is matched against approved databases such as UIF, SARS, NSFAS etc.
  • Fraud Risk Scoring is done with Fraud prevention partners- your ID number and Mobile number is checked against the approved databases
  • Application is Approved or Declined with reason

Step 8: Viewing Application Status

  • Application status can be viewed on the following Channels:
  • WhatsApp: send message to 082 046 8553
  • Toll Free Call Centre: Contact- 0800 60 10 11

Step 9: Reconsideration

  • If you are declined, you have the right to request reconsideration within 30 days of receiving the declined reason.
  • You must request reconsideration for each month that the application is declined.
  • Application for reconsideration
    • Visit SRD Website: https://srd.sassa.gov.za
    • Under Application for Reconsideration tab:
    • Click here to apply for reconsideration
    • If you struggle, Please contact SASSA Toll Free Call Centre on: 0800 60 10 11 to request reconsideration

Final Thoughts

If further clarity and assistance is required, you can contact Toll Free Call centre on: 0800 60 10 11 OR Send an email to: [email protected]

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