Grade 12/ Matriculation. National Higher Certificate/College Diploma (NQF 5) as recognised by SAQA in Information Technology (ICT), ITIL Foundation and A+ or N+. 6 Months experience. Knowledge: Strong comprehension of English language, Microsoft applications literate, Processes and procedures, Service desk environment.
Skills: Strong communication to provide high quality customer service, Ability to listen and ask relevant questions, Exceptional written and oral communication skills, Fluent English, Analytical, Telephone Etiquette, IT Skills.
Log incidents on IT Service Management (ITSM) system from incoming calls and emails.
Ensure that all related documentation is attached to the logged incidents and requests.
Manage call assigning and escalation.
Follow up and update all user and engineer activity on the logged calls where applicable.
26 February 2021 @12:00.
Mr T.E. Bogopane Tel No: (012) 355 5435 or Mr K. Davhana Tel No: (012) 355 5859.
How to Apply
Chief Director: Human Resources Management: Private Bag X 117, Pretoria, 0001 or hand deliver at 215 Francis Baard Street.
For Attention: Sub-directorate: Human Resources Operations, Head Office Email: [email protected]
All attachments must be in PDF and in one (1) file, indicate the correct job title and the reference number of the post on the subject line of your email.
Use the correct email address associated with the post. Failure to do so, your application will be disqualified