First National Bank: Teller

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The First National Bank (FNB) is seeking to employ a teller who will provide customers a unique experience by timeous, accurate and efficient processing of their financial transactions through excellent customer service.

First National Bank is one of South Africa’s “big five” banks. It is a division of First Rand Limited, a large financial services conglomerate, which trades on the Johannesburg Securities Exchange


Location

  • Eastern Cape, Patensie, Paul Ferreira Street

Salary

  • Market Related

Duties/Responsibilities

  • Achieve net profit growth for business
  • Manage average Rand value of differences to minimise losses to the business
  • Manage the Service Quality of the Branch through the Branch’s Service Quality Balanced Scorecard
  • Manage the migration of accounts from transactional to Self Service
  • Compliance with procedures and processes contained in the Golden Rules.
  • Manage the efficiencies for tellers through Number of differences, average number of transactions
  • Manage own development to increase own competencies
  • Connect with our customers by living up to our brand promise of how can we help you?, a tall times. Treat customers as you would want to be treated
  • Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
  • Conduct myself in an ethical manner at all times
  • Take ownership of solving our customers problems or queries as efficiently and quickly as possible
  • Adhere to the TCF (Treating Customers fairly) principles in all that you do
  • Manage the growth of active customer Account Base to increase client base through leads
  • Contribute to the increase of the Customer Engagement Score of branch
  • Use opportunities identified to increase market share
  • Ensure activities support cost containment and reduction
  • Manage actual Rand value of shortages to minimise losses to the business Volume and Value
  • Cash Migration measure the total in branch migratable cash transactions
  • Optimize every customer interaction to migrate or convert customer to echannels and or encourage use of digital and self-service channels
  • Always comply with procedures and processes contained in the relevant business guidelines
  • Fulfilling transactions above the benchmark set and providing an exceptional customer experience
  • Improve OFV Identification process and procedures within area of responsibility
  • Improve compliance to process and procedures within area of responsibility
  • Demonstrates behaviour in support of the organizational values
  • Takes accountability for own performance, personal and career development
  • Contribute to the overall effectiveness and success of the team
  • Maintain an ability to adapt to ever changing business and customer needs
  • Achievement of an acceptable tracked efficiency as measured by the teams eRatio
  • Improve knowledge and competencies by completing role specific training

Minimum Requirements

  • NQF 4 Qualification
  • Relevant NQF 5 qualification as prescribed by the Financial Services Board
  • Regulatory Exam qualification
  • An appropriate recognised business Diploma or Higher Certificate at NQF level 6

Additional Requirements

  • In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

Closing Date

  • 22 January 2021

How to Apply?

>>Apply for First National Bank: Teller Position

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