The First National Bank (FNB) is seeking to employ a teller who will provide customers a unique experience by timeous, accurate and efficient processing of their financial transactions through excellent customer service.
First National Bank is one of South Africa’s “big five” banks. It is a division of First Rand Limited, a large financial services conglomerate, which trades on the Johannesburg Securities Exchange
Location
- Eastern Cape, Patensie, Paul Ferreira Street
Salary
- Market Related
Duties/Responsibilities
- Achieve net profit growth for business
- Manage average Rand value of differences to minimise losses to the business
- Manage the Service Quality of the Branch through the Branch’s Service Quality Balanced Scorecard
- Manage the migration of accounts from transactional to Self Service
- Compliance with procedures and processes contained in the Golden Rules.
- Manage the efficiencies for tellers through Number of differences, average number of transactions
- Manage own development to increase own competencies
- Connect with our customers by living up to our brand promise of how can we help you?, a tall times. Treat customers as you would want to be treated
- Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
- Conduct myself in an ethical manner at all times
- Take ownership of solving our customers problems or queries as efficiently and quickly as possible
- Adhere to the TCF (Treating Customers fairly) principles in all that you do
- Manage the growth of active customer Account Base to increase client base through leads
- Contribute to the increase of the Customer Engagement Score of branch
- Use opportunities identified to increase market share
- Ensure activities support cost containment and reduction
- Manage actual Rand value of shortages to minimise losses to the business Volume and Value
- Cash Migration measure the total in branch migratable cash transactions
- Optimize every customer interaction to migrate or convert customer to echannels and or encourage use of digital and self-service channels
- Always comply with procedures and processes contained in the relevant business guidelines
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience
- Improve OFV Identification process and procedures within area of responsibility
- Improve compliance to process and procedures within area of responsibility
- Demonstrates behaviour in support of the organizational values
- Takes accountability for own performance, personal and career development
- Contribute to the overall effectiveness and success of the team
- Maintain an ability to adapt to ever changing business and customer needs
- Achievement of an acceptable tracked efficiency as measured by the teams eRatio
- Improve knowledge and competencies by completing role specific training
Minimum Requirements
- NQF 4 Qualification
- Relevant NQF 5 qualification as prescribed by the Financial Services Board
- Regulatory Exam qualification
- An appropriate recognised business Diploma or Higher Certificate at NQF level 6
Additional Requirements
- In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
Closing Date
- 22 January 2021